Frequently Asked Questions
What are the delivery times?
Our products are shipped from our international partners. The average delivery time is 7 business days depending on the destination. A tracking number is sent upon shipment.
How do I track my order?
You will receive a confirmation email with a link and tracking number as soon as your order is shipped.
Can I return a product?
Yes, you have 14 days after receipt to return an unused item in its original packaging. Contact us at contact@damerstore.com for instructions.
Is my payment secure?
Yes 🔒 All transactions are secured via Shopify Payments and SSL. Your payment information is never stored.
What should I do if my product is defective?
Contact us within 48 hours of receipt with a photo of the product at contact@damerstore.com. We will offer an exchange or refund, depending on your preference.
Do you ship internationally?
Yes 🌍 We deliver to most countries. Delivery times may vary depending on the delivery area.
How to contact customer service?
Our customer service is available Monday to Saturday by email at contact@damerstore.com. We guarantee a response within 24 to 48 business hours.